Returns & Exchanges
At NewJaisa, we stand by the quality of our refurbished electronics with a hassle-free 7-day return policy to ensure your complete satisfaction. If your device doesn't meet your expectations, we provide a seamless process for an exchange or a full refund.
Initiate Request
Log into your NewJaisa account and navigate to 'My Orders' to select the item you wish to return and submit a formal request within 7 days of delivery.
Quality Assessment
Our support team will review your request and may ask for photos or videos of the electronic device to verify its condition and any reported technical issues.
Secure Packaging
Once approved, securely pack the device in its original packaging including all provided accessories, chargers, and documentation to prevent damage during transit.
Pickup and Refund
A courier partner will collect the package from your doorstep, and upon a successful warehouse inspection, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing